Team
We’re iTap
A Team That
Cares, Builds, and Grows
Our team is more than just roles – we’re thinkers, doers, and dreamers working together to shape better support experiences.
Samir Hashem
CO Founder - CEO
Karim Fahmi
CTO - Product Advisor
Shady Ahmed
Project Manager
Dina Fahmy
CO Founder - COO
Ali Essam
Product Owner
Abdelrhman Islam
Chief Architect | VP of Engineering | Backend Dev
Omar Diab
Frontend Developer
Omar Elmohager
UX/UI Consultant
Mohamed Mostafa
Marketing Manager
Culture
Together, we go further.
Work. Play. Repeat.
From team hikes to virtual game nights, we keep the vibe alive—wherever we are. Because fun fuels creativity.
“iTap not just about what we build — it’s about how we celebrate building it together.”
— Samir Hashem, CEO
1
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Internal Events Organized
1
%
Participation in Team Activities
∞
Inside Jokes & Team Moments
1
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Internal Events Organized
10+ Team Members
A passionate team of 10+ support experts, product builders,
and designers committed to rethinking customer experience.
1
%
Customer-First
We design every feature with your customers’ happiness in mind.
10+ Team Members
Located across two continents, our teams collaborate around the clock.
1
%
System Uptime
1
M+
Tickets Resolved
1
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Businesses Onboarded
1
/7
Businesses Onboarded